Question 1

What is your delivery area?  Do you deliver to my neighborhood?

Accepted Answer

We are based in central east Austin (Cherrywood) and the northwest Arboretum Austin area (Arboretum Crossing).

Cherrywood generally delivers north of the river, south of 183/Anderson, west of 183, and east of Burnet/Lamar.

Arboretum Crossing delivers north of Koenig, south of Parmer, and west of Metric.

To check your address, our website will automatically check your location against the eligible delivery map when you try to place your order.

Question 2

Why are the estimated delivery times so long?  100 minutes is too long!

Accepted Answer

Established in Aug 2017, we're still just a simple kitchen with a limited staff, and weekend nights are by far our most popular delivery times. Cold temps and/or rainy (or even terribly hot) weather, combined with sporting events or season finales (I'm looking at you Game of Thrones!) oftentimes max out the output our kitchen can do in those peak hours of 5-8pm.

Please know that we're doing everything possible to make sure deliveries are as fast as possible. Carryouts aren't bottlenecked by our driving staff, and thus will be quicker, as will ordering during off-peak times. If you can plan ahead, place an order in advance, and you'll get your order within the 20 minute range specified.

Question 3

Where is your kitchen located? I can't find you in the Plaza.

Accepted Answer

Our Cherrywood address is 3909 N Interstate Hwy 35 Ste E-5, Austin, TX 78722.

We are located directly in the CENTER of the shopping strip. We're a few stores to the right of Fiesta, between UT Nails and Kervin's Barber Shop.

Our Arboretum address is 9333 Research Blvd. We're next to the Mattress Firm facing 183.

Question 4

Can I make more modifications to my dish?

Accepted Answer

Our menu, including all options/customizations, was specifically designed to be streamlined for speed, quality, and repeatability. Therefore, we cannot accommodate specific customization requests into our workflow - however, this allows us to prepare your order as fast and as deliciously as possible.

However, if you feel like you've got a great menu idea, feel free to submit your idea or vote up others over at http://feedback.tsodelivery.com/.

Question 5

Do you accept cash?

Accepted Answer

Sorry, we only accept credit card orders placed on our website. We do this because our platform allows our kitchen staff to be as extremely efficient as possible, which in turn allows us to offer great pricing to our customers.

We do accept cash on orders for walk-in customers.

Question 6

Do you do carryout / takeout / pickup?

Accepted Answer

Yes! Just choose "Carryout" in the cart.

Carryout orders are typically ready in just 15 minutes or less!

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