Question 1

What is your delivery area?  Do you deliver to my neighborhood?

Accepted Answer

💡HINT: Anyone outside the delivery area can always place an order for takeout.

📍Click here to check your delivery eligibility📍

We have two kitchens in Austin, located in:

🍒Cherrywood (Central East Austin): Directions
🌳Arboretum (Northwest Arboretum Crossing). Directions

🍒 Cherrywood's general delivery area:

North of Lady Bird Lake
South of 183/Anderson Lane
West of 183
East of Burnet/Lamar

🌳 Arboretum's general delivery area:

North of 35th
South of Parmer
West of Lamar
East of St Edwards Park

Question 2

Where is your kitchen located? I can't find you in the business complex/plaza.

Accepted Answer

Our Arboretum address is 9333 Research Blvd Bldg E, Ste 402, Austin, TX 78759. We're to the right of Concentra Urgent Care and to the left of the Mattress Firm facing 183.

Our Cherrywood address is 3909 N Interstate 35, Ste E-5, Austin, TX 78722.

We are located directly in the CENTER of the shopping strip. We're a few stores to the right of Fiesta, between UT Nails and Kervin's Barber Shop.

Question 3

Why are the estimated delivery times so long?  100 minutes is so long!

Accepted Answer

Is it currently a weekend evening, or is it kind of cold or rainy? Those are by far our most popular delivery times, and if the estimates say 80-120 minutes long, it is because there are many orders placed ahead of you. Cold temps and/or rainy (or even terribly hot) weather, combined with sporting events or season finales (I'm looking at you Game of Thrones!) oftentimes max out the output our kitchen can do in those peak hours of 5-8pm.
We're grateful to be that busy, but we also apologize for the purely physical limitations of the speed of our cooks to just get through large numbers of orders. We'll always do everything possible to make sure deliveries are as fast & efficient as possible.

| 💡Tip 1: You can place an order ahead of time and schedule it for a future delivery/carryout, and you'll get your order within the 20 minute range specified. | 💡Tip 2: Carryouts aren't bottlenecked by our driving staff, and thus will be quicker. | 💡Tip 3: Ordering during off-peak times for faster deliveries.

Question 4

Do you do carryout / takeout / pickup?

Accepted Answer

Yes! Just choose "Carryout" in the cart.

Carryout orders are typically ready in just 15 minutes or less!

Question 5

Can I make more modifications to my dish?

Accepted Answer

Our menu, including all options/customizations, was specifically designed to be streamlined for speed, quality, and repeatability. Therefore, we cannot accommodate specific customization requests into our workflow - however, this allows us to prepare your order as fast and as deliciously as possible.

However, if you feel like you've got a great menu idea, feel free to submit your idea or vote up others over at http://feedback.tsodelivery.com/.

Question 6

Do you accept cash?

Accepted Answer

Sorry, we only accept credit card orders placed on our website. We do this because our platform allows our kitchen staff to be as extremely efficient as possible, which in turn allows us to offer great pricing to our customers.

We do accept cash on orders for walk-in customers.

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