Question 1

What is your delivery area?  Do you deliver to my neighborhood?

Accepted Answer

| 💡HINT: ANYONE outside the delivery area can always place an order for takeout / pickup.

📍Click here to check your delivery eligibility📍

We have three kitchens in Austin, located in:

🏛 South Congress (SoCo): Directions
🍒 Cherrywood (Central East Austin): Directions
🌳 Arboretum (Northwest Arboretum Crossing). Directions

🏛 South Congress' general delivery area:

South of Lady Bird Lake
North of William Cannon
West of Montopolis/Stassney
East of Mopac (1)

🍒 Cherrywood's general delivery area:

North of Lady Bird Lake
South of 183
West of 183
East of Lamar

🌳 Arboretum's general delivery area:

North of 35th
South of Parmer
West of Lamar
East of St Edwards Park

| 💡HINT: ANYONE outside the delivery area can always place an order for takeout / pickup.

We have signed a lease in Round Rock! Estimated opening date is late 2022.

We continue to search for real estate in Cedar Park and the Slaughter area.

Question 2

Where is your kitchen located? I can't find you in the business complex/plaza.

Accepted Answer

Our South Congress address is 2407 S. Congress Ave, Ste F, Austin, TX 78704. We're next to the UPS Store. The phone number is 1 (512) 774-4876, option 3.

Our Arboretum address is 9333 Research Blvd Bldg E, Ste 402, Austin, TX 78759. We're to the right of Concentra Urgent Care and to the left of the Mattress Firm facing 183. The phone number is 1 (512) 774-4876, option 2.

Our Cherrywood address is 3909 N Interstate 35, Ste E-5, Austin, TX 78722. The phone number is 1 (512) 774-4876, option 1.

We are located directly in the CENTER of the shopping strip. We're a few stores to the right of Fiesta, between UT Nails and Kervin's Barber Shop.

Question 3

Why are the estimated delivery times so long?  100 minutes is so long!

Accepted Answer

Is it currently a weekend evening, or is it kind of cold or rainy? Those are by far our most popular delivery times, and if the estimates say 80-120 minutes long, it is because many other people are thinking the same thing - it's a great time to order delivery - so there are many orders placed ahead of you. Cold temps and/or rainy (or even terribly hot) weather, combined with sporting events or season finales (I'm looking at you Game of Thrones!) oftentimes max out the output our kitchen can do in those peak hours of 5-9pm.
We're grateful to be that busy, but we also apologize for the physical limitations of our humble woks, which can only cook up a certain numbers of orders at one time. We'll always do everything possible to make sure deliveries are as fast & efficient as possible.

| 💡Tip 1: You can place an order ahead of time and schedule it for a future delivery/takeout, and you'll get your order within the 20 minute range specified. | 💡Tip 2: Takeout orders aren't bottlenecked by our delivery staff, and therefore will be quicker. | 💡Tip 3: Order during off-peak days/times for faster deliveries.

Question 4

Do you do carryout / takeout / pickup?

Accepted Answer

Yes! Just choose "Carryout" in the cart.

Takeout orders are typically ready in just 15 minutes or less!

| 💡HINT: ANYONE outside the delivery area can always place an order for takeout / pickup.

Question 5

Can I make more modifications to my dish?

Accepted Answer

Our menu, including all options/customizations, was specifically designed to be streamlined for speed, quality, and repeatability. Therefore, we cannot accommodate specific customization requests into our workflow - however, this allows us to prepare your order as fast and as deliciously as possible. What typically happens is, the more possible modifications there are, the slower the kitchen works.

However, if you feel like you've got a great menu idea, feel free to submit your idea or vote up others over at http://feedback.tsodelivery.com/.

Question 6

My order says "Order Received" and it's been a while. Did you get my order?

Accepted Answer

Yes! You've probably placed your order during a peak time. We start cooking your order as soon as we can, in the order we receive them. However, during peak hours, we have seen up to 90 customers who have placed orders ahead of you in the line during that hour. Orders are cooked first-come first-served.

Our typical bottleneck is the limited number of drivers that can deliver your food. So converting your order into a takeout order for carryout would definitely speed things up for you.

We always wait to cook orders right before a driver becomes available to take a delivery. So although you've been waiting for a while, rest assured that the food is fresh when it does arrive.

In conclusion, long ASAP estimation times are primarily based on heavy order volume and an existing large order queue, and it's a matter of processing through large amounts of orders as they come through. You will see the order status change as soon as we begin cooking it!

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