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Questions about your order status, like “Order Received”
Did my order go through?
If you see the "Order Confirmation" page displaying the order status "Order Received", then yes, we have your order! You'll have also received an order confirmation email. You can track your order on the order confirmation page as it progresses. You can even quickly edit your order for last minute changes to delivery address/payment/time/carryout. You better do it quickly before we start cooking it though! Go to "Order History" in the menu to see the "Order Confirmation" page for every or
Why does my address come up as "undefined"?
If you're having trouble finding or entering your address, go to Google Maps and do a search for it. Our address picker is built on top of Google Maps, and sometimes brand new construction or developments won't be registered in Google Maps yet. In general, it would be helpful to you and your neighbors to send Google Maps a request to add accurate housing address info to the
Why is my order stuck in the status of Cooking? I know Chinese food is fast to cook!
The order status of "Cooking" encapsulates the following actions in our kitchen: order is queued to the cooks ingredients are prepped cooking plating packing/bagging Drivers may take multiple orders per trip. Your order is changed to "On the way" when your driver begins their delivery trip. More tracking will be texted to you once the driver begins your specific delivery segment.
Have your prices increased?
With recent inflation and supply chain shortages causing very steep increases in the cost of food packaging, ingredients, business services and operations costs, we have been forced to make some price adjustments to keep up with the changes. Please know that we will continue to provide free delivery and maintain our no-tipping policy, and our dishes are always made to order and never sit under a heat lamp. We hope that you find that our food and service still offer a great value compar
My order says "Order Received" and it's been a while. Did you get my order?
Yes! You've probably placed your order during a peak time. We start cooking your order as soon as we can, in the order we receive them. However, during peak hours, we have seen up to 90 customers who have placed orders ahead of you in the line during that hour. Orders are cooked first-come first-served. Our typical bottleneck is the limited number of drivers that can deliver your food. So converting your order into a takeout order for carryout would definitely speed things up for you. We alw
Why are the estimated delivery times so long? 100 minutes is so long!
Is it currently a weekend evening, or is it kind of cold or rainy? Those are by far our most popular delivery times, and if the estimates say 80-120 minutes long, it is because many other people are thinking the same thing - it's a great time to order delivery - so there are many orders placed ahead of you. Cold temps and/or rainy (or even terribly hot) weather, combined with sporting events or season finales (I'm looking at you Game of
What is your delivery area? Do you deliver to my neighborhood?
📍Click here to check your delivery eligibility📍 We have three kitchens in Austin, located in: 🏛 South Congress (SoCo): Directions 🍒 Cherrywood (Central East Austin): Directions 🌳 Arboretum (Northwest Arboretum Crossing). [Directions](https://g.page/TsoChineseDeliveryArb
Can I edit/change my order after it’s been placed?
Yes, just go to the order confirmation screen, or your order in your order history and edit your order. Just make sure you do it before we start cooking it (which could be any moment!). The things you can currently change are: Delivery type (Delivery/Carryout) Location (your delivery address or the specific carryout store) Delivery (or Carryout) time (ASAP/Future) Quantity of items Payment method Coupons Credit usage Make sure you save your changes when you're done!
Can I make more modifications to my dish?
Our menu, including all options/customizations, was specifically designed to be streamlined for speed, quality, and repeatability. Therefore, we cannot accommodate specific customization requests into our workflow - however, this allows us to prepare your order as fast and as deliciously as possible. What typically happens is, the more possible modifications there are, the slower the kitchen works. However, if you feel like you've got a great menu idea, feel free to submit your idea or vote
Do you accept cash?
Sorry, we only accept credit card orders placed on our website. We do this because our platform allows our kitchen staff to be as extremely efficient as possible, which in turn allows us to offer great pricing to our customers. We do accept cash on orders for walk-in customers.
Is this a dine-in or counter service restaurant?
Tso is focused on only deliveries or carryout orders. If in store or you do not have access to internet, we do have a convenient kiosk tablet available at our carryout counter so you can place your online order.
Do you do carryout / takeout / pickup?
Yes! Just choose "Carryout" in the cart. Takeout orders are typically ready in just 15 minutes or less!