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Questions about your order status, like “Order Received”
Did my order go through?
If you see the "Order Confirmation" page displaying the order status "Order Received", then yes, we have your order! You'll have also received an order confirmation email. You can track your order on the order confirmation page as it progresses. You can even quickly edit your order for last minute changes to delivery address/payment/time/carryout. You better do it quickly before we start cooking it though! Go to "Order History" in the menu to see the "Order Confirmation" page for every or
Why does my address come up as "undefined"?
If you're having trouble finding or entering your address, go to Google Maps and do a search for it. Our address picker is built on top of Google Maps, and oftentimes brand new construction or developments won't be registered in Google Maps yet. In general, it would be helpful to you and your neighbors to send Google Maps a request to add accurate housing address info to their maps: https://support.google.com/maps/search?q=address+new+construction(https://suppo
My order says "Order Received" and it's been a while. Did you get my order?
Yes! You've probably placed your order during a peak time. We start cooking your order as soon as we can, in the order we receive them. However, during peak hours, there can be up to 50 customers who have placed orders ahead of you in the line. Orders are made first come first served. The cooking process for orders actually only takes anywhere between 5-15 minutes, so our ASAP estimation times are primarily based on order volume and the particular delivery efficiency for that moment. Rest
Why are the estimated delivery times so long? 100 minutes is so long!
Is it currently a weekend evening, or is it kind of cold or rainy? Those are by far our most popular delivery times, and if the estimates say 80-120 minutes long, it is because there are many orders placed ahead of you. Cold temps and/or rainy (or even terribly hot) weather, combined with sporting events or season finales (I'm looking at you Game of Thrones!) oftentimes max out the output our kitchen can do in those peak hours of 5-8pm.
What is your delivery area? Do you deliver to my neighborhood?
We have two kitchens in Austin, located in: 🍒Cherrywood (Central East Austin). Directions: https://g.page/TsoChineseDeliveryCherrywood 🌳Arboretum (Northwest Arboretum Crossing). Directions: https://g.page/TsoChineseDelivery 💡HINT: Anyone outside the delivery area can always place an order for carryout. Cherrywood generally delivers: North of Lady Bird Lake South of 183/Anderson Lane
Can I edit/change my order after it’s been placed?
Yes, just go to the order confirmation screen, or your order in your order history and edit your order. Just make sure you do it before we start cooking it (which could be any moment!). The things you can currently change are: Delivery type (Delivery/Carryout) Location (your delivery address or the specific carryout store) Delivery (or Carryout) time (ASAP/Future) Quantity of items Payment method Coupons Make sure you save your changes when you're done!
Can I make more modifications to my dish?
Our menu, including all options/customizations, was specifically designed to be streamlined for speed, quality, and repeatability. Therefore, we cannot accommodate specific customization requests into our workflow - however, this allows us to prepare your order as fast and as deliciously as possible. However, if you feel like you've got a great menu idea, feel free to submit your idea or vote up others over at http://feedback.tsodelivery.com/.
Do you accept cash?
Sorry, we only accept credit card orders placed on our website. We do this because our platform allows our kitchen staff to be as extremely efficient as possible, which in turn allows us to offer great pricing to our customers. We do accept cash on orders for walk-in customers.
Is this a dine-in or counter service restaurant?
Tso is focused on only deliveries or carryout orders. If in store or you do not have access to internet, we do have a convenient kiosk tablet available at our carryout counter so you can place your online order.
Do you do carryout / takeout / pickup?
Yes! Just choose "Carryout" in the cart. Carryout orders are typically ready in just 15 minutes or less!