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Questions about your order status, like “Order Received”
Did my order go through?
If you see the "Order Confirmation" page displaying the order status "Order Received", then yes, we have your order! You'll have also received an order confirmation email. You can track your order on the order confirmation page as it progresses. You can even quickly edit your order for last minute changes to delivery address/payment/time/carryout. You better do it quickly before we start cooking it though! Go to "Order History" in the menu to see the "Order Confirmation" page for every or
Why does my address come up as "undefined"?
If you're having trouble finding or entering your address, go to Google Maps and do a search for it. Our address picker is built on top of Google Maps, and oftentimes brand new construction or developments won't be registered in Google Maps yet. In general, it would be helpful to you and your neighbors to send Google Maps a request to add accurate housing address info to their maps: https://support.google.com/maps/search?q=address+new+construction(https://suppo
My order says "Order Received" and it's been a while. Did you get my order?
Yes! You've probably placed your order during a peak time. We start cooking your order as soon as we can, in the order we receive them. However, during peak hours, there can be up to 50 customers who have placed orders ahead of you in the line. Orders are made first come first served. The cooking process for orders actually only takes anywhere between 5-15 minutes, so our ASAP estimation times are primarily based on order volume and the particular delivery efficiency for that moment. Rest
Why are the estimated delivery times so long? 100 minutes is too long!
Established in Aug 2017, we're still just a simple kitchen with a limited staff, and weekend nights are by far our most popular delivery times. Cold temps and/or rainy (or even terribly hot) weather, combined with sporting events or season finales (I'm looking at you Game of Thrones!) oftentimes max out the output our kitchen can do in those peak hours of 5-8pm. Please know that we're doing everything possible to make sure deliveries are as fast as possible. Carryouts aren't bottlenecked b
What is your delivery area? Do you deliver to my neighborhood?
We are based in central east Austin (Cherrywood) and the northwest Arboretum Austin area (Arboretum Crossing). Cherrywood generally delivers north of the river, south of 183/Anderson, west of 183, and east of Burnet/Lamar. Arboretum Crossing delivers north of Koenig, south of Parmer, and west of Metric. To check your address, our website will automatically check your location against the eligible delivery map when you try to place your order.
Can I change my order after it’s been placed?
Yes, just go to your order in your order history and edit your order. Just make sure you do it before we start cooking it (which could be any moment!). The things you can currently change are: Delivery type (delivery/carryout) Location (delivery address or carryout store) Delivery time (ASAP/Future) Quantity of items Payment method Coupons Make sure you save your changes when you're done!
Can I make more modifications to my dish?
Our menu was designed to be streamlined for speed and repeatability, so we can't accommodate specific requests into our workflow. However, if you feel like you've got a great idea, feel free to submit your idea or vote up others over at http://feedback.tsodelivery.com/.
Do you accept cash?
Sorry, we only accept credit card orders placed on our website. We do this because our platform allows our kitchen staff to be as extremely efficient as possible, which in turn allows us to offer great pricing to our customers. We do accept cash on orders for walk-in customers.
Is this a dine-in or counter service restaurant?
Tso is focused on only deliveries or carryout orders. If in store or you do not have access to internet, we do have a convenient kiosk tablet available at our carryout counter so you can place your online order.
Do you do carryout / takeout / pickup?
Yes! Just choose "Carryout" in the cart. Carryout orders are typically ready in just 15 minutes or less!
Did you start charging sales tax?
We can promise that we have NO plans to ever charge you for your delivery or tipping! Including sales tax in your total was always a beta test for us. We've determined that with this slight change we will be able to add more cars and staff to our amazing team faster, which in turn will provide a better Tso end-product to the greater Austin area. Thank you for your support of Tso!